Customer service

When it comes to investment decisions for machinery, service is of highest importance. We support our products throughout their entire life cycle to assure maximum operational readiness. With our service offering you benefit directly from the manufacturer┬┤s expertise.

Technical support

For all technical questions, no matter if big or small, our customer support team will be at your service. Our well trained technicians, who you can easily reach calling the helpline, know our products also from a practical view and will do their best to solve your problem directly on the phone.

Field Service

And in case a problem can not be solved over the phone, our mobile field service team as well as our global service partner network with factory-trained service technicians is prepared to offer quick and compentent help at your site. Furthermore the mobile field service team takes care of all periodic inspections and of the maintenance work to ensure a safe and proper working condition of your lift.


With our service team in the factory┬┤s own service workshop we are ready to maintain and repair your TEUPEN machine so that lengthy downtimes can be excluded. We have the majority of spare parts available directly in our own spare parts warehouse and the expertise to professionally put your lift back to work.

More services

  Spare parts service — Reliable supply with parts
  Training — Qualification of operators and technicians
  Maintenance & inspection — Action instead of reaction


Please contact our hotline with your support request. Our customer service team will be pleased to assist you.